2 types of human error…

According to the Health and Safety Executive (HSE)… human errors can be active or latent.

Active failures are direct and immediate causes of an accident, and are usually made by front-line staff such as drivers or machine operators. There are 3 types of active human error:

  • Slips and lapses – made inadvertently by experienced operators during routine tasks;
  • Mistakes – decisions subsequently found to be wrong, though the maker believed them to be correct at the time; and
  • Violations – deliberate deviations from rules for safe operation of equipment.

Familiar tasks carried out without much conscious attention are vulnerable to slips and lapses if the worker’s attention is diverted: for example, missing a step in a sequence because of an interruption. Mistakes occur where a worker is doing too many complex tasks at the same time, or is under time pressure; for example, misjudging the time and space needed to complete an overtaking manoeuvre. Violations, though deliberate, usually stem from a desire to perform work satisfactorily given particular constraints and expectations.

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Training: The best response to Human Error?

Even in life sciences organizations with successful quality programs, minimizing human error is an ongoing challenge. Experienced people working on established processes sometimes make costly errors despite diligent efforts to avoid them.

Even with the industry’s awareness of human errors, companies still frequently fail to substantively and correctly address them. The typical response to a human error is retraining, which often fails to produce the desired result. The reason: Studies show that a lack of training is responsible for only about 10 percent of the human errors that occur.

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Positive pause!

Not many times people ask about our logo and since we just revamped it, we would like to talk about it. Logos are a symbol adopted by an organization to identify its products and services. Our logo has 3 commas, each one of them encapsulated in a circle. The circle represents the organization, and the commas are us. Commas are marks of punctuation used for indicating a division in a sentence, especially when such division is accompanied by a slight pause or is to be noted to give the order to the sequential elements of the sentence. What does that have to do with productivity and human error, or even results? Well… The answer is a lot!

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Human Error: Corrective and Preventive Action

Whenever an error event occurs, corrective and preventive actions (CAPA) must be developed to make an organization’s systems stronger. A company will create systems to detect similar future errors or events, which will serve as the alarm that triggers corrective action and recovery.

CAPA procedures should describe what the data sources are, how data is collected, as well as by whom, when and how it is routed to the CAPA system. Procedures can be conducted manually or electronically; there can be separate procedures for collecting data and for evaluating the root cause. The sources of information will vary, but at some point all of the data with the results of the investigation must flow into CAPA. Then, recommended and approved actions can be taken and implementation and verification of those actions can be documented and tracked.

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Human Error Caused $4 Million in Damage to Air Force One

Three Boeing employees failed to follow the rules and created a dangerous fire hazard aboard the world’s most recognizable jet. To read the complete informative article please click here

So yes, this happened, TO AIR FORCE ONE!. It was human error so we investigated.

Read below the root cause codes and recommendations from our end. 

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Human Error: Tracking and Trending

Past errors, if they are not found and fixed, are often predictive of future mistakes. This is why companies must track and trend errors in the manufacturing environment. The causes of the errors must be identified, categorized and analyzed so that they can be dealt with in a systematic way. For instance, if it determined that most of a company’s errors stem from poor SOPs, then the company can put a revision of its SOPs at the top of its action plan. Continue reading

Developing Strategies to Reduce and Prevent Error

With an understanding of what human error is and how to root it out, companies can focus on what they can do besides training to reduce and prevent error on the manufacturing floor. Among the things that companies can do are improve, prepare and design manufacturing facilities for humans.

Automation has allowed manufacturers to make great strides in reducing variability in their processes, but there will always be moments when humans have to intervene even in automated environments. So companies must be engage in human factors engineering when designing and improving its systems in order to reduce human error.

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Cognitive Load and Other Tools…


In addition to the Root Cause Determination Tool, there are other useful tools for dealing with human error. One is the Cognitive Load Tool, which is derived from the Root Cause Determination Tool. The Cognitive Load Tool, shows the cause category, near root cause and the root cause of the problem. It could be called, for example, a protocol for evaluating. It could be used in startup or in process improvements, because when a company makes process changes, if it is not careful, it could inadvertently create conditions that lead to errors. The prediction tool can help companies head off mistakes before they occur.

The prediction process also involves use of the Human Error Prediction Tool Assessment Form. For instance, a company may want to evaluate its procedures, human factors engineering, training, immediate supervision, communication or documentation using the prediction tool. The tool allows categories such as these, as well as multiple tasks, to be assessed and evaluated based on whether specified conditions exist. Continue reading